๐ฆ Shipping Policy โ Safety Products Australia
We ship from Perth, Western Australia, using Australia Post, with full tracking provided on all orders. Whether you're in the city, the bush, or overseas โ we've got you covered.
๐ Domestic Shipping (Australia)
Standard Shipping: $9.95 AUD per order
Estimated 7โ10 business daysExpress Shipping: $19.95 AUD per order
Estimated 2โ5 business days
Delivery time depends on your distance from Perth. Metro WA is typically faster; rural areas (e.g. NT, QLD, TAS) may take a little longer.
๐ International Shipping
New Zealand
Standard Shipping: $20.00 AUD per order
Express Shipping: $22.55 AUD per order
Rest of World
Standard Shipping: $29.00 AUD per order
Express Shipping: $39.00 AUD per order
All international orders include tracking. Delivery timeframes vary by location, carrier, and customs clearance.
๐ Order Processing
Orders are dispatched within 3 business days (excluding weekends and public holidays). Custom-made or specialty items may take longer โ check product pages for lead times.
๐ Delivery Notifications
Youโll receive real-time tracking updates via email and SMS as your order moves through the system. By default, deliveries require a signature on delivery, but you can update preferences once tracking begins.
Thanks for choosing Safety Products Australia โ proudly Aussie-owned and operated. Weโre committed to delivering your safety gear quickly, affordably, and reliably.
RETURNS POLICY & INFORMATION
Safety Products Australia offers a 60-day return policy. Customers are responsible for all return postage costs.
All items must be returned to us in their original condition, unworn, unused and with all swing tags still attached. Customers are responsible for all return postage costs. Postage costs vary depending on which service and company you choose.
Safety Products Australia does not offer exchanges, only returns and refunds. Once you have initiated your return, If you require an exchange, please take this opportunity to order your new replacement products now.
Returns that are not in resellable condition, are missing bags and tags, or clothing that is returned to us in a condition that requires cleaning, ironing, folding, rebagging and tagging will be charged a 10% restocking fee for each product or garment being returned.
Inside each parcel must be a return form. When you return an unwanted product, please fill out and include this form inside your returning package to avoid delays. Returns are processed within 3/5 days. Returns with no paperwork can not be processed and will be returned to the sender.
Customers must pay for return postage. All refunds exclude original shipping costs.
Return packaging can be upcycled if the box is still ok and can protect the product. If it is a satchel, we suggest you replace it or put the product in a box as you must return the product in good resellable condition.
Postage costs will not be refunded. In the event you have received a faulty, incorrect, or damaged item we will happily reimburse you for return delivery costs.
It is not necessary to contact our team regarding your return. Simply fill out your return form (with your name, order number, and the reason for return) to place inside your return package coming back to us.
Refunds can take up to 14 days to appear back in your nominated payment method (PayPal is instant, banks, credit cards and afterpay services can take much longer.)
Please send your item/s back to us at the address below:
Safety Products Australia
PO BOX 436
KALAMUNDA WA 6076
AUSTRALIA
MISSED DELIVERIES
For orders within Australia, If you're not home to sign for a parcel, or there's no safe place for Australia Post to leave the item, theyโll take it to the nearest Post Office.
You'll have 10 business days to collect it before the item is returned to sender. When you collect a parcel from the Post Office, theyโll ask you to show ID proving that you're either:
the person it's addressed to (the 'addressee')
Someone who's authorised to collect on the addressee's behalf
Orders that are returned to sender due to an incorrect address or failure to pickup a missed delivery from the post office will incur a redelivery fee of $8.95. If you choose to have your order refunded instead of resent, Safety Products Australia will not refund the initial freight charged (If any.)